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Returns & Refunds

Our returns policy is super simple: if you have any problems with your order, at any time, we are more than happy to help. We strive to make the best, most comfortable and hygienic products available to you at the best prices, but on the off-chance that the product you ordered arrived defective, we will happily replace or refund it for you. Equally, if you try a product but are unsure about it being the right fit for you, just get in touch with our team , or return it, and we are happy to send you a refund

Returns and refunds: 4 facts

Jordan returns are FREE. They won't cost you a penny -

We'll process all refunds as soon as we receive your return -

Refunds will be made to your original payment method. This typically takes around 15 working days, depending on your original payment method -

(If you cancel or return your order in its entirety, we'll refund delivery costs too (if applicable -



We are always here for you

Our friendly, knowledgeable customer service team is available 24 hours a day, 7 days a week. Reach out to us by phone on 0798503719 in Jordan or +962798503719 in all over the world, email on info@my-lenses.com


Cancellations

Ordered something in error and need to amend or cancel it? Please get in touch with our customer service team ASAP to avoid disappointment


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